Apology over eVisa benefit blunder

A minister has recently apologised after a mix-up led to some migrants getting letters saying their benefits were ending, when they actually weren’t.

The blunder was caused by problems with the new eVisa system, which is set to launch at the end of this month, the Guardian reports.

Unfortunately, the rollout has highlighted serious communication gaps between the Home Office and the Department for Work and Pensions (DWP).

In a letter seen by the Guardian, Andrew Western, transformation minister, said: “I want to extend my apologies for claim-closure letters being sent in error, and for any concern and distress caused to the individuals.”

What went wrong?

Many people have identity documents, like biometric residence permits (BRPs), that expire on 31 December, when eVisas will take over. But their rights to stay in the UK don’t end on that date.

Some claimants received letters telling them they were cutting off their support because DWP wrongly assumed their benefits ended at the same time as the BRP expiry.

DWP has acknowledged the mistake and said they're now stopping these automatic letters.

What’s being done?

The government has extended the grace period for eVisa users returning to the UK until next March, amid concerns about how the new system will function for travellers.

DWP has confirmed that staff have undergone additional training and that better processes are in place to prevent future errors.

A spokesperson said those with ongoing immigration status will still get the benefits they are entitled to.

A positive step?

Campaign groups have described these measures as “a positive step,” although some people are still receiving such letters.

Andreea Dumitrache from the3million group welcomed the DWP's apology, despite worries that some staff are still confusing the expiry of immigration cards with people's actual rights.

Brian Dikoff from Migrants Organise said that the current policy makes it difficult for people to access essential services and many will struggle to prove their immigration status next year.

Support for migrants

Understanding your immigration status is crucial because you might be missing out on support like benefits and healthcare. Around 20% of migrants don’t know they qualify for benefits.

Although temporary migrants can't access benefits in the UK, refugees and some pre-settled status holders who meet certain conditions might be eligible for help.

Check out what support is available for refugees and asylum seekers with our guide or use our free benefits calculator to make sure you’re not missing out.