EE billing blunder

Some EE customers have been hit with bills charging them hundreds of pounds more than their normal payments.

The mishap has left many scratching their heads, wondering how they ended up with bills as high as £400 for calls that should have been included in their contracts.

What happened?

Most phone contracts come with unlimited calls and texts these days.

But some EE customers have been wrongly charged after the company began transferring accounts to a new billing system in September.

The change appears to be what is behind the hiccups.

Customer reactions

Hundreds of customers have taken to EE's community forum to voice their frustrations.

The charges customers reported vary widely, ranging from around £90 to as much as £400.

It’s no wonder people are concerned when they get a bill that doesn't match their expectations.

Struggles for refunds

Even after lodging complaints, many affected customers have found it challenging to receive refunds.

Some were initially told they would still need to pay those erroneous charges.

This has understandably led to confusion and frustration.

What can you do?

EE told the Sun that they’re contacting everyone who has been affected and automatically issuing a refund.

They’ve also apologised for any inconvenience.

Is EE providing compensation?

With some customers  being charged hundreds of pounds, EE’s mistake may have affected your ability to cover your other bills.

While the network isn’t actively compensating people in this situation, you can ask for it.

If EE refuses and you’re still not happy, you can submit a formal complaint by calling 150 from your EE mobile or 07953 966 150 from any other phone.

You can also send written complaints to:

EE Mobile & Broadband
EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

You’ll need to include evidence proving that EE’s error has affected you financially.