E.ON Next to pay compensation to half a million customers

E.ON Next has been ordered to pay £5m compensation to half a million customers for poor customer services, Ofgem has announced.

Ofgem said a review of customer service standards and complaints handling across the energy sector uncovered ‘severe weaknesses’ at E.ON Next, with customers facing long call waiting times and a high level of unanswered calls.

More than 500,000 customers were potentially affected, according to Ofgem. It has ordered E.ON Next to pay £4m to those customers most directly affected, working out at £8 each, and a further £1m to Ofgem’s voluntary redress fund, which supports vulnerable energy consumers.

E.ON Next is yet to confirm when and how it’ll pay its customers or whether it’ll happen automatically.

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It’s possible they might have a hardship fund available for customers who are struggling.

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