Fake universal credit app warning

Those who get universal credit (UC) are being warned against downloading a fake app, which could put people at risk of identity theft and fraud.

North Wales Police have urged anyone who has installed it to remove it right away.

Too good to be true?

The app is reported to offer various features, such as:

• applying for advance payments
• making account changes
• viewing statements

However, there currently isn’t an official universal credit app.

The only secure way to access your account is through the Department for Work and Pensions (DWP) website.

Police say DWP is investigating the matter.

In a statement, police said: “If you have it on your device the advice is to uninstall the app and access your UC account via the government’s website.”

How fake apps work

Fake apps often pretend to be legitimate ones. They can look identical to well-known applications, tricking users into downloading them.

However, they can lead to identity theft and fraud:

• Phishing for information – many fake apps ask for sensitive details like passwords or credit card numbers.
• Malware installation – some apps may install harmful software that steals data from your device.
• Impersonation – fraudsters can use your information to create fake accounts in your name.

Signs of a fake app

Spotting a fake app isn’t always easy, as they can pop up on official stores like Google Play or Apple’s App Store.

Watch out for these warning signs:

• Unusual permissions – if an app asks for access to your contacts or camera without a clear reason, be cautious.
• Poor reviews – apps with lots of negative feedback or few downloads can be red flags.
• Uncommon developer names – stick to apps from recognised developers you trust.

Protect yourself

If you think you’ve downloaded the fake app or have been a victim of fraud, report it to the police immediately and uninstall it.

There are lots of online scams – find out how to spot one and keep your personal information safe.

You can also use reliable security software to protect your phone in the future.