Consumer help

Guides and help from avoiding scams to claiming flight compensation.

Guides

Delayed or cancelled flight? Find out your refund rights

A guide to your rights if your flight is delayed or cancelled

Where to do your banking if your local bank shuts down

Local bank branch closing? Find out where to withdraw cash, talk to someone from your bank, manage your payments and deposit cheques.

How to outsmart online scammers

How do you spot a scam and what should you do if you think you’ve been conned?

Energy scams - how to avoid getting tricked

As gas and electricity bills soar, the number of energy scams has also rocketed.

Money Wellness blogs

Illustration of person compensating other person

bills

20 Nov 2024

E.ON to compensate 100,000 customers for billing error

Customers will get £14.5m in damages

bills

20 Nov 2024

Energy suppliers promise to support struggling households

£3.7bn of debt is owed to energy suppliers

bills

18 Nov 2024

Are energy bills set to rise again?

Experts predict the energy price cap will rise in January. Find out what it means for bills

bills

14 Nov 2024

Council tax to rise by up to 5%

Bills set to rise well above the rate of inflation.

Illustration of a man next to a giant lightbulb

bills

07 Nov 2024

Fancy £400 to do up your house and slash your bills?

Find out if you qualify.

Illustration of woman switching on water task

bills

06 Nov 2024

40% households worried about paying water bills amid upcoming rises

Get help with your water bills

Average Customer Rating:

4.9/5

Independent Service Rating based on 10319 verified reviews. Read all reviews

Really helpful guided me through every step got me the right help and succeeded with my dro

Claire - 21 Nov 2024

The good 98

Save and protect relief

Hadi - 21 Nov 2024

Trusted Customer - 21 Nov 2024

Professional

Great service really friendly and professional people. Really easy to speak to

Paul - 21 Nov 2024

Very helpful and explained everything

Trusted Customer - 21 Nov 2024

Excellent Service

Staff were extremely helpful every time I contacted them for assistance.

Trusted Customer - 20 Nov 2024

Very helpful and Laura explained alot

Ethan - 20 Nov 2024

They really helped me understand everything and was very good with communication. Really friendly staff that helped to work out the best solution for me.

Trusted Customer - 20 Nov 2024

If I were to come across anyone in the same scenario I would refer you.

I thought the staff that I dealt with were really kind, patient and professional. I would certainly recomend the servive to anyone needed.

Trusted Customer - 20 Nov 2024

Was listened to and not treated like a fool

Christopher - 20 Nov 2024

Very good

The staff were very helpful and got me the help I need, they were very polite and they did their job well.

Trusted Customer - 20 Nov 2024

They are AMAZING there go above and beyond to help you

Absolutely brilliant!!!!

Michael - 20 Nov 2024

Helpful & Understanding Service

I thought they service was particularly good so far, they were understanding, helpful, knowledgeable and the online forms and documentation has been easy to use. Considering the type of situations they have to deal with, the service has been great. Put me at ease.

Michael - 20 Nov 2024

Very thorough and understanding

Trusted Customer - 20 Nov 2024

Eased my mind

Informative helpful and patient

Trusted Customer - 20 Nov 2024

So helpful lovely people on the other end of the phone.. if your struggling with debt definitely give money wellness a call

Diana - 20 Nov 2024

Very helpful staff and very friendly the advice to get things sorted was amazing

Trusted Customer - 20 Nov 2024

More than happy. Outstanding service.

Outstanding. Very thorough and informative. Would highly recommend to anyone who is going through what I’m going through a major weight lifted off my shoulders. Can’t express my gratitude to you all. Thank you for letting me have a better Christmas this year.

Trusted Customer - 20 Nov 2024