Money Wellness highlights support needs of vulnerable customers in debt

On Monday (3 July), Sebrina McCullough, our head of external relations, spoke at an event organised by NewDay.

NewDay specialises in helping people access credit responsibly. They wanted to highlight the signs of vulnerability its colleagues should be looking out for when speaking to customers so they can offer more help to those who need it.

We spoke alongside Christians Against Poverty, Cowry Consulting, Experian, PayPlan, STAMMA, StepChange debt charity and Legal & General.

Later in the week, Sebrina also spoke on a panel at Credit Connect’s credit & collections technology thinktank. Again, raising awareness about the additional support some people might need when it comes to their finances.

We were delighted to have been involved in both of these events. We’re committed to making sure that every person we speak to receives the best care, help and advice to suit their individual circumstances.

There’s no set definition of a vulnerable person. It could be someone who:

• experienced a recent bereavement
• suffers from poor mental health
• has a long-term or terminal illness
• has dementia or a brain injury
• has a learning disability
• is going through a relationship breakdown
• has an addiction
• has difficulty communicating, e.g. reading or speaking on the phone